Shipping policy

SHIPPING POLICY

Last updated: June 2026

1. Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be extended during peak periods, holidays, or promotional events.

2. Shipping Destinations and Delivery Times

Varelley ships worldwide.

Estimated delivery times after dispatch are:

  • European Union: 5–12 business days
  • United Kingdom: 5–12 business days
  • United States & Canada: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Rest of the World: 10–20 business days

Delivery times are estimates only and are not guaranteed. Delays caused by customs clearance, local postal services, weather conditions, or other circumstances beyond our control may affect delivery times.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination.

From time to time, Varelley may offer free shipping promotions. Any applicable offers will be displayed on our website and during checkout.

4. Customs Duties and Taxes

For orders shipped within the European Union, applicable VAT is included where required by law.

For international orders outside the EU, customs duties, import taxes, and additional fees may be imposed by your local authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We recommend checking your country’s customs regulations before placing an order.

5. Tracking Information

After your order has been shipped, you will receive a tracking number via email.

Tracking information may take up to 48 hours to become active depending on the carrier.

6. Incorrect Addresses and Returned Packages

Customers are responsible for providing accurate shipping information.

If a package is returned to Varelley due to:

  • An incorrect or incomplete address;
  • Failed delivery attempts;
  • Refusal to pay customs duties or taxes;
  • Refusal to accept the package;

we will contact you by email.

Customers may choose to:

  • Pay the shipping cost for reshipment; or
  • Receive a refund for the value of the products, excluding any original shipping charges and any costs incurred by the return.

7. Lost, Delayed, or Damaged Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at support@varelley.shop.

We will work with the carrier to investigate the shipment.

If a package is confirmed lost, Varelley will provide either:

  • A replacement product; or
  • A full refund.

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damage so that we can resolve the issue promptly.

8. Delivery Delays

Varelley is not responsible for delays caused by:

  • Customs inspections;
  • Carrier disruptions;
  • Severe weather conditions;
  • Strikes or transportation issues;
  • Incorrect shipping information provided by the customer;
  • Events beyond our reasonable control.

Such delays do not entitle customers to compensation.

9. Contact

For any questions regarding shipping or delivery, please contact:

Varelley
Website: https://varelley.shop
Email: support@varelley.shop

We are committed to providing a smooth and reliable delivery experience for our customers worldwide.